Shipping & Payment

 

Shipping

All orders are dispatched express using DHL or AUS POST

 

Order Tracking

Once your order has been shipped, you will receive an email confirmation of your shipping details and tracking number. Shipping times estimate 3-4 working days for domestic delivery, and 10 working days for international delivery from metro area to metro area. As we are located in a rural area, extra postal time can apply.

We start working on your order as soon as it is placed, we may be unable to make any changes or modifications to an order after it has been confirmed. Please email us with the details and we will do our best! 

 

Signing for Deliveries

All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively, a notice will be left notifying you of alternate delivery or pick-up arrangements.

Shipping to work addresses

For your convenience, you may prefer to have your order delivered to your workplace. If you choose this option, please include the name of your business in the address and note goods may be left with reception or the Mail Room.

Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

Deliveries without signature

You may authorise your delivery to be left without a signature (e.g. on your porch).

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.